Effective Date: 1 March 2025
CloudXLR ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we
collect, use, disclose, and safeguard your information when you use our website, platform, and related services
(collectively, the "Services"). By accessing or using our Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
- Name, email address, and contact details.
- Company or organization name (if applicable).
- Billing and payment information (processed via third-party providers).
1.2 Usage Data
- IP address, browser type, device information.
- Access times, pages viewed, referring URLs.
- Logs related to interactions with our platform features.
1.3 Project and Content Data
- Application configurations, schema definitions, and project metadata.
- AI-generated content or code outputs when using AI-powered tools.
1.4 Training Data
- We may share the content you provide while using our Services including chat messages, prompts, project data, and
AI generated outputs with our sister company, XLRLab, for the purpose of training, improving, and developing AI
models and related technologies. This data may be analyzed, aggregated, and used for research and development
purposes.
2. How We Use Your Information
- Provide, operate, and maintain the CloudXLR platform.
- Process transactions and send billing-related notices.
- Improve and personalize your experience.
- Monitor usage and diagnose issues.
- Communicate updates, offers, and service-related information.
- Comply with legal obligations.
3. How We Share Your Information
- Service Providers: With trusted third-party providers who assist in hosting, payment
processing, analytics, or communications.
- Legal Requirements: When required by law or to protect our rights, users, or property.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
4. Data Retention
We retain user data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer
retention period is required by law.
5. Security
We implement appropriate technical and organizational safeguards to protect your data. However, no system is
completely secure. We encourage you to take steps to protect your own information.
6. Your Rights
Depending on your location, you may have rights under data protection laws (e.g., GDPR, CCPA), including:
- Accessing or correcting your personal data.
- Requesting deletion of your data.
- Objecting to or restricting certain processing.
To exercise your rights or make a privacy-related request, please contact us at privacy@cloudxlr.com.
7. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the
Services or via email. Continued use of our Services after changes indicates your acceptance of the updated
policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@cloudxlr.com.